A while ago, a rumor was circulating around the SWG boards that Sony had outsourced its CSR program to India. I never saw any official word on this (as in … That is a bald-faced lie, Love, Sony Online Entertainment), but just between you, me and the doorknob, I would not be surprised.
An example of my latter day experiences with Live and In Virtual Person CSRs:
Some assbangers were feign+training my SWG guild in the toughest dungeon in the game (Death Watch Bunker .. this noob pissroom can’t come close to the craziness of old world Guk, but, yanno, this is Bore Wars). So, naturally, my guild (FOOLISHLY) thought that notifying the CSRs in live chat might elicit some response, as this was a sleepy, uneventful evening during the week. What the hell else do they have to do with all servers up and the chat room just has a few “how do I change my eye color at the initial character select screen?” people in attendance?
I should point out, in all fairness, that if my guild (and more specifically if *I*) had access to a master smuggler also, I would have feign+trained their asses so hard, they would still be cloning. I’m that kind of an “eye for an eye” guy.
CSRApu tells our guild rep that a CSR will be there shortly to investigate. (Holy shit, maybe that India thing is just a rumor.)
About a dozen feign+trains later, and an additional 9 Super Battle Droids dropped into our camp, no CSRApu. (O where o where can he be?) Eventually, cooler heads prevailed … wait, scratch that … a more pragmatic head prevailed (me), and I decided that I wasn’t going down without taking most of the assbangers with me.
Which I did. Shame that.
Here’s the happy ending, though … we did receive a partially-coherent response to our CSR tickets — thanking us for playing SWG and assuring us that “someone” was investigating our report and there would be repercussions for such assbangery.
O yes, there most certainly would be repercussions for assbangery. Not in my lifetime, but possibly in my next lifetime.
So I have that going for me.