https://afkgamer.github.io/afkgamer-com/archives/2004/11/04/developer-memos-3-customer-service/ Hello. I see you. Tue, 28 Feb 2017 12:33:23 +0000 hourly 1 https://wordpress.org/?v=5.1.1 https://afkgamer.github.io/afkgamer-com/archives/2004/11/04/developer-memos-3-customer-service/comment-page-1/#comment-2216 Wed, 14 Dec 2005 00:04:48 +0000 https://afkgamer.github.io/afkgamer-com/archives/2004/11/04/developer-memos-3-customer-service/#comment-2216 […] Still, it is probably unsafe to assume that customer service will always be a negligible factor in player retention. Even if personalized customer service is hard to provide profitably, automated help systems have plenty of room for improvement. (Some commonly reported errors, like finding yourself physically stuck in-game, should never require personalized assistance.) A greater degree of faith in user honesty (re: complaints that require in-game restitution) is probably appropriate, too — at least in the absence of better automated help. […]

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